James Dion (Jim), founder and president of Chicago-based Dionco Inc., is an internationally known Retail Speaker & Trainer, Retail Consultant, and the Author of the best-sellers Retail Selling Ain’t Brain Surgery, It’s Twice As Hard, Start and Run a Retail Business and The Complete Idiot’s Guide to Starting and Running a Retail Store. Jim consults, trains and speaks on consumer trends, retail technology, selling and service, retail merchandising and operations, marketing and leadership. He counts Ritz-Carlton, Harley-Davidson, Microsoft, Intel, Dell and many other Fortune 500 companies amongst his best clients and fans.

After launching IBM’s first customer experience design practice, Mike Wittenstein started his own experience design studio.   Now, he travels the globe helping leaders of established and mid-market service brands and their front-line teams to create game-changing experiences. As a keynote speaker, Mike engages his audiences immediately and maintains their attention. He thoroughly researches each business and industry often including undercover shops and shifts as an employee so that he can share ideas that will delight customers and engage employees at the same time.